We have been sharing our thoughts on trust over the past couple of weeks. Trust is developed through a belief and reliance on someone – that they are who they say they are and they will do what they say they will do.
On a recent visit to the hospital I was taken aback by the [...]
Tag Archive: Focus
What’s your bedside manner?
An outstanding achievement
Dilesh blogged earlier this week about how success often comes when you focus on what you have to gain rather than what you have to lose and another great example happened last night as Fulham reached the final of the Europa league.
It was a great night in our house for a lifelong Fulham fan (well [...]
When you have nothing to lose…
Whether its the tension at the top of the Premier League between Chelsea and Man Utd or Steve Davis one game away from the semi finals of the snooker championship or even the Nick Clegg effect – competition can make or break you.
In the case of Steve Davis and Nick Clegg they had [...]
It’s ok, I’m just learning…
We had an interesting Skype conversation at L&B this morning as Caroline shared the story of how her 6 year old had dismantled his bed with an allen key last night! Dilesh responded ‘Oh dear’ which was exactly what I’d been about to type …so instead I wrote ‘Clever boy’. Now that was very easy for [...]
Where's your focus – on your competition or your customers?
I love watching Phineas and Ferb with my children (secretly I also watch it with my husband too but don’t tell anyone!) http://bit.ly/dpNPs4 It’s simply the best thing around about two boys who invent things, incredible things. Meanwhile, their pet Platypus, Perry, is really a Secret Agent who is busy stopping the evil Dr Doofenschmurtz creating havoc. [...]
Snow, sledging and the consequences of our actions
With the news that the only safe way to get across icy roads is on all fours and that the snow brings out the inner child in even the most hardened police officers, we are reminded that even when the going gets tough we can all influence something to make our lives at work and [...]
Just a thought
A friend introduced me to the principle of “Have less, live more”. Now she doesn’t own a t.v. and is an avid reader. She plans to give up one thing each month for the next twelve months – easy you say, but there is a catch. Once you give it up, you give it up [...]
Manager's Coach
Hi there!
This weeks task is all about getting the job done …but interestingly the way we can do that most effectively is by taking a balanced approach to our goals and targets.
The balanced scorecard approach encourages us to consider financial goals, delivering to our customers, looking at our systems and procedures and supporting our people [...]
Scientific Proof that Internal Motivators work better than External Motivators
A few weeks ago I blogged about Internal Motivation and how it creates World Class Customer Service (read the post).
This has been one of our most commented on threads and its been great to see the development of the topic.
I was then sent a link to a video of Dan Pink speaking about the [...]
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