In a recent posting we shared our thoughts about the benefits of trusting in others. If we do trust, the rewards are significant and the impact of not trusting, unthinkable. At work this could mean cynicism, the here in body not in spirit mentality and at worst destructive behaviours. But last week the matter of [...]
Tag Archive: economic climate
The benefit of hindsight
A new year often drives a period of reflection. This can be more prevalent when times are tough. There are many opinions about the whys and hows of our current economic situation. This debate has focused my attention on my decision making, especially those decisions about money and how I spend and save.
If we reflect [...]
Technology, talent and leadership
Following the success of the first L & D forum we have developed a white paper for you to pull together current thinking on leadership and talent management. In today’s economy we have to be creative to get ‘more for less’ and support each individual to make their best contribution possible. The more we stretch our [...]
Scientific Proof that Internal Motivators work better than External Motivators
A few weeks ago I blogged about Internal Motivation and how it creates World Class Customer Service (read the post).
This has been one of our most commented on threads and its been great to see the development of the topic.
I was then sent a link to a video of Dan Pink speaking about the [...]
Plan, plan and plan again!
Plan, plan and plan again.
With all this talk about the credit crunch, with some banks making money and some banks still losing money, house prices up, house prices down it got me thinking about the need to continuously plan, do and review.
Both at home and at work the need to keep doing this [...]
Strategic decision making
You can observe a general state of paralysis or indecision around, not just in businesses but at home too – “Should I spend?” “Should we go away?” And in business “Should we invest?” These types of questions are limiting by the very nature of the question. The question drives the critic in us and eventually [...]
A lesson in recession management from Andy Murray?
No-one could mistake the doom and gloom of the headlines this morning. Not only do few people think Andy Murray can win Wimbledon but we also found out that the UK economy contracted by 2.4% in the first quarter of 2009, its biggest decline in 51 year. Let’s link these stories.
When people are faced with [...]
Developing a service culture according to Dr Seuss
I heard two customer service anecdotes yesterday from a friend about separate companies who are both finding it challenging to maintain their market share. As you review these short anecdotes consider, from whatever perspective you choose if either response from a customer service representative is actually OK or not.
Situation 1 – “I am sure you [...]
Britain's Got Talent
Hi there,
As somebody who’s both completely engrossed in performance arts and also loves a bit of reality TV, I’m in front of the TV with my cuppa cocoa (or glass of wine) ready to watch Britain’s Got Talent every evening…
Now, unless you haven’t read any newspapers or watched the news over the past [...]
Leadership Today
This week at Leaps and Bounds we have been discussing what it takes to be the BEST leader in today’s current economic climate.
In our true ‘Way of Being’ we started by considering what the challenges and sticking points are that managers and leaders currently face within organisations… then moved swiftly on to chatting about the three levels of mastery [...]
