At a recent lunch in a well known food chain (enticed by its offer of 3 courses for not a lot of money), my experience was far from expected. Instead I experienced a server who engaged with us immediately who made us feel like his only customers. Looking round at the other tables who were ...
Tag Archive: customer service
Customer Service Training Awards
Now more than ever is the time to celebrate those people and organisations who do great work in looking after their customers so we are thrilled to remind you that our friends at CSTN network are very excited to announce this year's Customer Service Awards key dates as follows: Nominations open January 4th 2011 Closing date for ...
When is a swimming pool not a swimming pool?
Thwarted by the impact of seasonal weather, the manager of the municipal swimming pool in La Tranche took matters into his own hands to enhance revenues. Taking a more resourceful view of what a swimming pool could he recreated the concept of their swimming pool. First he recognised that in the beautiful weather ...
The push and pull of creating a following
Competitive edge used to be because you had better machines that worked faster, then it was because you had more money to spend on advertising but now the global, competitive marketplace is very different. This is the third blog in which we have chatted about creating a following. In this short blog we share our thoughts ...
Tribes and Cool Britannia
Our reflection on 'Tribes' ties in with an interesting report on Newsnight recently. The focus of this report was analysing how we can reclaim our status of ‘Cool Britannia’ and get our industries moving again to flourish as a nation. The report found that there is a trend amongst new businesses. They no longer seek ...
Simplicity rules ok
In today’s information rich world, where you can find out absolutely anything at the touch of a button and be communicating simultaneously to three different people (or in practice, many more), business needs to find a simpler way of connecting with their staff and customers. So this year we are becoming the champion for keeping ...
Where's your focus – on your competition or your customers?
I love watching Phineas and Ferb with my children (secretly I also watch it with my husband too but don’t tell anyone!) http://bit.ly/dpNPs4 It’s simply the best thing around about two boys who invent things, incredible things. Meanwhile, their pet Platypus, Perry, is really a Secret Agent who is busy stopping the evil Dr Doofenschmurtz creating ...
Beloved companies
As we are focussing on customer service as our theme for October I was delighted to read about a new book due to be published in the UK in November. 'I love you more than my dog' by Jeanne Bliss is all about the decisions companies make that lead to extremely loyal customers. It is about ...
Service… take two…
As it is Customer Service month for us at Leaps and Bounds I am analysing and learning from every interaction I have as a customer even more than normal... and today's analysis comes from an interaction I had yesterday with Janet - A lovely lady who works in my local Waitrose in Hythe, Kent. What I've ...
Service…..
How can it be? I am still amazed in this present climate that one company would allow you to walk out of their store to a competitor because the rules were you had to wait in a queuing system that meant it would be 2 hours, yes that’s right 2 hours to be served when there ...
