Our clients often tell us about the behaviours they want to see in their people – whether these relate to the way they serve customers, the way they manage or they way they approach work in general. While it’s relatively straight forward to describe behaviours, encouraging the right one’s is another matter – a fact [...]
Tag Archive: Behaviour
Personal leadership in all your actions
On my travels over recent weeks there is one thing that has struck me –people’s lack of awareness of the impact of their actions on others.
How often do you think about your interactions and the impact they leave on others?
How often have you left unfinished discussions whether personal or in business because it’s easier to [...]
Where's your focus – on your competition or your customers?
I love watching Phineas and Ferb with my children (secretly I also watch it with my husband too but don’t tell anyone!) http://bit.ly/dpNPs4 It’s simply the best thing around about two boys who invent things, incredible things. Meanwhile, their pet Platypus, Perry, is really a Secret Agent who is busy stopping the evil Dr Doofenschmurtz creating havoc. [...]
The benefit of hindsight
A new year often drives a period of reflection. This can be more prevalent when times are tough. There are many opinions about the whys and hows of our current economic situation. This debate has focused my attention on my decision making, especially those decisions about money and how I spend and save.
If we reflect [...]
Scientific Proof that Internal Motivators work better than External Motivators
A few weeks ago I blogged about Internal Motivation and how it creates World Class Customer Service (read the post).
This has been one of our most commented on threads and its been great to see the development of the topic.
I was then sent a link to a video of Dan Pink speaking about the [...]
What can you learn from a Business Safari?
Last week I was on holiday in the beautiful New Forest (Would recommend the Beaulieu hotel to anybody wanting a forest retreat, chill out and scrummy food!) and on Tuesday my hubby and I visited Longleat – the safari park featured on the BBC programme Animal Park.
What a great day we had – the [...]
Boosting Your Vitality At Work
Last week I delivered one of our Quick Wins Workshops ‘The Feel Good Fete’ where people create ideas to help them feel great at the end of each working day rather than wanting to slump on the sofa as soon as they walk through the door.
It was a great session full of very [...]
Plan, plan and plan again!
Plan, plan and plan again.
With all this talk about the credit crunch, with some banks making money and some banks still losing money, house prices up, house prices down it got me thinking about the need to continuously plan, do and review.
Both at home and at work the need to keep doing this [...]
Some of the best of twitter this week
Happy Friday,
Here are some of the best bits of Twitter we have seen this week. Please comment and tell us your favourites or come and see us on Twitter at http://twitter.com/LeapsBounds
Building rituals to help you do more each day – http://blogs.harvardbusiness.org/bregman/2009/07/an-18minute-plan-for-managing.html
If you are interested in joining a comment competition with Chartered Management Institute [...]
Distractions, Distractions!
Wow what a blissful, well I thought it was, couple of evenings I have had. I had no reception on my TV due to an electrical fault. However for my wife it was a different matter she was most annoyed she couldn’t get her usual dose of Eastenders, Coronation Street and it meant she had [...]
