As a local league badminton player with visions of being amazing sometime soon, I've invested time and money into having some personal coaching with an ex-England player who is brilliant. I now realise that I've been playing for 17 years with chronic bad habits which if I'm going to be amazing I need to change. ...
Tag Archive: Behaviour
A Model Performance
Intention is at the heart of how people perceive us. Another tip for anyone whose job involves managing relationships (e.g. customer service, sales, training, management etc) Every time you go on the shop floor, take a customer call, or as a trainer when your delegates arrive...imagine you are on stage (or 'On Air') People are ...
All the World’s a Stage…
Here is a simple tip for anyone in customer service, sales, management, training, presenting etc and it comes from Shakespeare. In 'As You Like It' the character Jaques says, "All the world's a stage, And all the men and women merely players; They have their exits and their entrances, And one man in his time plays many parts, His ...
A little trust goes a long way
Our clients often tell us about the behaviours they want to see in their people - whether these relate to the way they serve customers, the way they manage or they way they approach work in general. While it's relatively straight forward to describe behaviours, encouraging the right one's is another matter - a fact ...
Personal leadership in all your actions
On my travels over recent weeks there is one thing that has struck me –people’s lack of awareness of the impact of their actions on others. How often do you think about your interactions and the impact they leave on others? How often have you left unfinished discussions whether personal or in business because it’s easier to ...
Where's your focus – on your competition or your customers?
I love watching Phineas and Ferb with my children (secretly I also watch it with my husband too but don’t tell anyone!) http://bit.ly/dpNPs4 It’s simply the best thing around about two boys who invent things, incredible things. Meanwhile, their pet Platypus, Perry, is really a Secret Agent who is busy stopping the evil Dr Doofenschmurtz creating ...
The benefit of hindsight
A new year often drives a period of reflection. This can be more prevalent when times are tough. There are many opinions about the whys and hows of our current economic situation. This debate has focused my attention on my decision making, especially those decisions about money and how I spend and save. If we reflect ...
Scientific Proof that Internal Motivators work better than External Motivators
A few weeks ago I blogged about Internal Motivation and how it creates World Class Customer Service (read the post).
What can you learn from a Business Safari?
Last week I was on holiday in the beautiful New Forest (Would recommend the Beaulieu hotel to anybody wanting a forest retreat, chill out and scrummy food!) and on Tuesday my hubby and I visited Longleat – the safari park featured ...
Boosting Your Vitality At Work
Last week I delivered one of our Quick Wins Workshops ‘The Feel Good Fete’ where people create ideas to help them feel great at the end of each working day rather than wanting to slump on the sofa as soon ...
